ACUI encourages applications from candidates with diverse cultural backgrounds.

Requirements:  

  • Appreciate the value of a college education

  • Know how to be professional but have fun

  • Enjoy a work environment where every day is different and presents new opportunities 

  • Be comfortable with knowing the goal but charting your own course

  • Understand that communication is leadership, so we expect you to communicate and lead

  • Demonstrate a willingness to take on the adventure of learning new software and navigating databases 

  • Be humble yet self-confident

  • Relocation to Bloomington, Ind.

We now want more clever, reliable achievers to join our team. You’ll work for managers who prefer their staff to be self-directed but are always there to help.

Current Openings

Member Services Representative

The member services representative coordinates office operations, supports members and staff, and is a primary customer service representative for ACUI and other managed associations (e.g., CSHEMA, IACLEA). This position provides leadership in office operations, serving customers, maintaining accurate records, processing accounts receivable, supporting events, and developing work procedures and methods to meet changing needs of the position and office.

Responsibilities

  • Answer main phone lines, monitor Association email accounts, and fulfill requests with proper etiquette and professionalism.
  • Help improve member service, including reporting system issues and inefficiencies, maintaining accurate records, and minimizing repeated issues experienced by customers.
  • Oversee office operations including ordering supplies, working with service providers for mail, shipping, equipment maintenance, and recycling; and supervise a part-time student office assistant.
  • Lead the process for all event shipments, including organizing inventory lists, collaborating with IT on equipment needs, and maintaining shipment timelines.
  • Work with minimum supervision, using independent judgment to make rational decisions, meet deadlines, maintain current knowledge of organizational projects, interpret policies to answer questions; exercise discretion and and maintain confidentiality.
  • Utilize customer relationship management database to update membership data, fulfill online orders, and process payments.
  • Assist in processing donations and acknowledgement letters for charitable contributions.
  • Provide administrative and research support to CEO and other staff as needed.

Qualifications

  • Superior customer service attitude and skills
  • Excellent English communication skills both written and verbal
  • Type 60+ words per minute, be proficient in Microsoft Office, and have ability to learn and use other computer programs
  • Ability to rapidly analyze, disseminate, and process information
  • Skilled in time management and office organization
  • Bookkeeping and clerical skills, with attention to detail
  • Demonstrated maturity, judgment, composure under pressure, and ability to meet deadlines

Education and Experience

  • Bachelor’s degree preferred
  • Customer service experience in an office setting

To Apply

Please submit cover letter, resume, and three references to acui@acui.org by June 27. Application review will begin immediately.

Apply Now

 

ACUI is not able to sponsor work authorization or employment visas at this time.

ACUI provides competitive compensation, retirement matching program, health care coverage at 100% for employee and subsidized for family members, reasonable company travel policies, and an adaptable work schedule.

ACUI seeks and employs qualified persons in all jobs in a manner that does not discriminate against any person on the basis of race, color, religion, ability, sex, sexual orientation, gender identity, marital status, family status, veteran status, age, national origin, culture, appearance, generation, caste/class, ancestry, political beliefs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Although we are not average, ACUI's workplace is an average indoor office environment with average noise levels not requiring protective equipment and an average temperature between 68° and 76° F. Some employees are required to participate in or execute events in other venues (indoor and outdoor) that may have varying conditions.